Terms of Service

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Air Lift platform and services provided at https://air-lift.ai (the "Platform"), operated by Air Lift ("we", "us", or "our"). By accessing or using the Platform, you ("you", "Customer" or "User") agree to be bound by these Terms, our Privacy Policy, and any other documents expressly incorporated herein.

Air Lift is built, implemented, and supported by Air Trending, the team behind Air Lift. References in these Terms to Air Lift's personnel, implementation team, and support team include the Air Trending team acting on Air Lift's behalf.

If you do not agree to these Terms, you must not use the Platform.

2. Platform Use and Account

2.1 Eligibility

You must be at least 18 years old to use the Platform. By using the Platform, you affirm that you are of legal age and have the authority to bind any business you represent.

2.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials. You agree to immediately notify us of any unauthorized access or use of your account.

2.3 Business Use Only

The Platform is intended solely for commercial use. You agree not to use the Platform for personal, household, or non-commercial purposes.

3. License and Usage

3.1 Limited License

Air Lift grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform, solely for your internal business operations.

3.2 Restrictions

You agree not to:

• Copy, reverse engineer, decompile, or modify any part of the Platform.
• Use the Platform in violation of any applicable law.
• Resell, sublicense, or offer the Platform as a white-label product.
• Circumvent usage limits or data thresholds applicable to your plan.

4. Customer Data and Privacy

Your use of the Platform is subject to our Privacy Policy. You represent that you have obtained appropriate consent from your users and customers for us to store and process their data as necessary to provide the Services.

Your account and data are logically separated from those of other customers and are never shared with, visible to, or accessible by any other customer. Access to your account is limited to users you authorize, together with the Air Trending implementation and support team, who access your account on a least-privilege basis, with ongoing access during initial onboarding and access at your request thereafter, as described in our Data Processing Agreement.

5. Payments, Trials, and Refunds

5.1 Subscription and Billing

Your use of the Platform is subject to timely payment of all applicable fees. Fees are billed in advance based on your selected subscription plan.

5.2 Trials

Trial periods, where applicable, are offered once per customer or company. Back-to-back use of trials to avoid payment is prohibited and may result in suspension.

Where a trial is offered, it follows the structure below. Prices are quoted in EUR and USD; the Customer selects their billing currency at signup.

• Air Lift Starter: 14-day trial, then billed at €199/month or $299/month.
• Air Lift Pro: 14-day trial, then billed at €399/month or $499/month.
• Air Lift Enterprise: no trial; billed at €799/month or $899/month from the start of the subscription.

Unless a special offer applies under Section 5.2.1, at the end of a trial period the Customer will automatically be charged the then-current list price of the plan selected at signup, in the currency selected at signup, on a recurring basis until cancelled.

5.2.1 Special Offers

From time to time, Air Lift's sales team may agree to special pricing with a Customer that differs from the list prices in Section 5.2, including special-offer access to Air Lift Enterprise with a trial period. Where such a special offer is agreed, the price charged at the end of the trial, and on each subsequent billing cycle until the Customer cancels, will be the price agreed with the Air Lift sales team at the time of purchase, as reflected on the product or order page presented to the Customer at checkout. For example, a Customer who purchases Air Lift Enterprise under a special offer may be billed €399/month after the trial instead of the €799/month list price, for as long as the subscription remains active.

Special offers are only valid as agreed in writing or as displayed on the product page at the time of purchase, and supersede the list prices in Section 5.2 for that Customer's subscription.

By starting a trial, the Customer expressly agrees to this automatic transition to a paid subscription at the end of the trial period, unless cancellation is completed prior to the end of the trial in accordance with Section 5.4.

5.3 Refunds and Lifetime Offers

All fees are non-refundable unless expressly stated in a specific promotional campaign. From time to time, we may offer limited-time promotions, including refund guarantees or lifetime access. Any such terms will be governed by the campaign's specific rules.

5.4 Cancellation of Subscription

The Customer may cancel their subscription at any time by providing notice through the Platform settings or by contacting Air Lift at legal@air-lift.ai.

Unless otherwise specified in a separate agreement, cancellation shall take effect at the end of the then-current billing cycle, and the Customer will retain access to the Platform until the end of such period. No partial refunds shall be issued for unused time.

To avoid being charged for the next billing cycle, the Customer must submit the cancellation request prior to the renewal date.

It is the Customer's responsibility to ensure that the cancellation request is properly submitted and received. Air Lift shall not be liable for charges incurred due to failure to cancel in accordance with this section.

6. Feedback, Marketing Rights, and Reviews

This Section applies to all Customers, regardless of whether they are on a trial, paid subscription, or special offer.

6.1 Feedback

The Customer may, at its discretion, provide feedback regarding the Platform, including usability, performance, and results. Any feedback provided may be used by Air Lift for product improvement purposes without compensation or attribution obligation.

6.2 Marketing and Promotional Rights

The Customer grants Air Lift a non-exclusive, royalty-free right to use its name, logo, and general results derived from use of the Platform for marketing and promotional purposes. Any use of specific images, videos, or identifiable internal materials requires prior written approval from the Customer.

6.3 Voluntary Content and Public Mentions

The Customer may, at its sole discretion, publish content related to its experience with Air Lift, including posts on professional or social media platforms. Air Lift may provide optional guidance or templates; no obligation exists to create or publish such content.

6.4 Public Reviews

The Customer may, at its sole discretion, leave an honest review of Air Lift on third-party platforms, including but not limited to Google Reviews or Trustpilot. No obligation exists to provide such reviews.

6.5 Good Faith Collaboration

Both parties agree to collaborate in good faith to ensure a fair and accurate evaluation and use of the Platform. No guarantees of specific results are made or implied.

6.6 Communication Campaign Costs

Certain features, including email, SMS, and voice campaigns, are subject to usage-based pricing not included in the standard subscription, in addition to the compliance obligations set out in Section 7. For Customers on a trial period, an initial budget equivalent to ten (10) USD may be allocated to enable such services. Estimated rates (USD): outbound calls 0.0168/min, inbound calls 0.0102/min, SMS 0.01/segment, emails 0.0008/email. Rates are indicative and subject to change.

7. Communications Tools and Compliance

If you use features involving SMS, email, voice, or other communications tools, you are solely responsible for compliance with laws such as the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any applicable data protection laws. Air Lift does not assume liability for messages or campaigns initiated via your account.

8. Third-Party Integrations

The Platform may integrate with third-party tools and services. You are responsible for complying with the terms of those third-party providers. We disclaim all liability related to the availability, accuracy, or performance of third-party services.

9. Intellectual Property

All content, trademarks, software, and technology provided by or through Air Lift are the exclusive property of Air Lift or its licensors. You may not use our trademarks or branding without express written permission.

10. Disclaimer of Warranties

The Platform is provided "as is" and "as available", without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, Air Lift shall not be liable for any indirect, incidental, consequential, or punitive damages. Our total liability for any claim related to the Platform shall not exceed the amount paid by you in the three (3) months prior to the claim.

12. Indemnification

You agree to defend, indemnify, and hold Air Lift harmless from any claims, damages, or losses (including legal fees) arising out of your use of the Platform, breach of these Terms, or violation of applicable law.

13. Termination

We reserve the right to suspend or terminate your access to the Platform at any time, with or without cause, and without liability.

14. Export Control and International Use

You agree to comply with all applicable export laws and regulations. Use of the Platform is prohibited in jurisdictions subject to U.S. embargoes or sanctions.

15. Dispute Resolution

Any dispute arising out of these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. All disputes shall be resolved on an individual basis, and you waive your right to participate in any class action.

Governing law shall be the laws of the State of Delaware, United States.

16. Modifications to Terms

We may update these Terms at any time. Updates will be posted at https://air-lift.ai and become effective upon posting. Continued use of the Platform after updates constitutes your acceptance.

17. Contact Us

Questions about these Terms should be directed to:
Email: legal@air-lift.ai

End of Terms